Frequently Asked Questions
How do I track my order ?
It is very easy to track your order. Upon shipment of your order, you will receive an email from the respective shipping agency that will provide you with your tracking number. Should there be an issue with shipping or you would like more detailed information, please feel free to email your questions or concerns to sales@simonescountrycandles.com and we will be more than happy to assist you.
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What is the average burn time on your candles?
Average burn time for the candles vary based on the type:
| 8 oz Soy Jar Candles | 45-60 hours |
| 16 oz Soy Jar Candles | 80-120 hours |
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Will the fragrance last if I don't burn them, and if so, how long?
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Do your candles burn evenly?
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Are there any special instructions for your candles?
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People don't actually burn these do they?
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What are your candles made out of?
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How do you get them to smell so real?
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How do you get them to look so real?
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On average, what is the turn-around time for orders?
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Do you ship outside of the US?
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